Responsible Gaming
at 99x0 —
Play Smart. Stay Safe.
Gambling is entertainment — and like all forms of entertainment, it works best when enjoyed within healthy limits. 99x0 is committed to providing every Bangladeshi player with the tools, information, and support needed to keep gaming fun, controlled, and well within personal boundaries. Our responsible gaming programme is built into the core of our platform, not bolted on as an afterthought.
How 99x0 Keeps Gaming Safe
These six pillars define the responsible gaming programme at 99x0. Every tool is available directly through your account settings — no lengthy process, no waiting period for most features.
Strict 21+ Age Verification
All players must be aged 21 or above to register and play on 99x0. Every account undergoes a mandatory age and identity verification process before deposits or withdrawals are permitted. We use KYC checks including National Identity Card (NID) verification to confirm the age of every player in Bangladesh.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your 99x0 account to keep your spending within a budget you are comfortable with. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period, ensuring you always have time to reconsider before raising your cap.
Session Time Limits
Losing track of time is one of the most common early signs of problematic gambling behaviour. Our session time limit tool lets you set a maximum play duration — after which you will receive a clear on-screen notification and can choose to end your session. You decide the limit; 99x0 enforces it.
Time-Out / Cool-Off Period
Need a short break? The time-out feature lets you temporarily suspend your 99x0 account for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot deposit, place bets, or access games. The pause takes effect instantly upon request.
Self-Exclusion
If you feel that gambling is no longer under your control, self-exclusion allows you to close your 99x0 account for an extended period — from 6 months up to 5 years, or permanently. During self-exclusion, all promotional communications are stopped and account access is fully blocked. Contact [email protected] to activate self-exclusion at any time.
Reality Checks and Activity Reports
99x0 provides regular reality-check notifications during gameplay showing how long your current session has lasted and your net win or loss for that session. You can also request a full activity report covering your gameplay history, deposits, and withdrawals over any period to maintain a clear picture of your gaming habits.
Recognising Problematic Gambling
Problem gambling can affect anyone regardless of age, background, or income level. Awareness is the first step toward regaining control. Below are common warning signs that gambling may be moving from entertainment into harmful territory.
How to Use Your Safety Tools
Every responsible gaming tool at 99x0 is accessible directly from your account settings panel after login. No forms to mail, no delays for most features — the controls are in your hands.
Log In and Go to Account Settings
After logging in to your 99x0 account, navigate to the account settings section from the top-right menu. All responsible gaming tools are grouped under the "Responsible Gaming" tab within your settings panel for easy access.
Set Your Deposit Limit
Select "Deposit Limits" and choose a daily, weekly, or monthly limit in Bangladeshi Taka (৳). Enter the amount and confirm. Your new limit takes effect immediately. If you want to lower the limit, the change is instant. If you want to raise it, a 7-day waiting period applies.
Configure a Session Time Limit
Under "Session Controls", enter the maximum number of minutes or hours you want to play in a single sitting. When that time is reached, 99x0 will display a prominent on-screen alert. You can end the session or extend it once — after which the session will close automatically.
Activate a Time-Out
Select "Take a Break" and choose your cooling-off duration: 24 hours, 48 hours, 7 days, or 30 days. Confirm your choice and your account will be suspended immediately. During this period no deposits, bets, or game access are possible. The time-out cannot be reversed once activated.
Request Self-Exclusion
For a longer break, email [email protected] with the subject line "Self-Exclusion Request". State the duration you require — 6 months, 1 year, 2 years, 5 years, or permanent. Our team will process your request within 24 hours and confirm account closure via email. Any remaining balance will be returned to your original deposit method.
Download Your Activity Report
From your account settings, select "Activity Report" and choose a date range. A downloadable report will be generated showing all deposits, withdrawals, game sessions, and bonus activity. This helps you maintain a clear and honest view of your gambling patterns over time.
Is Your Gambling Under Control?
The questions on the right are adapted from widely used responsible gambling self-assessment tools. They are designed to help you reflect honestly on your gambling behaviour. There are no right or wrong answers — this is a personal exercise for your own benefit.
If you find yourself answering "Yes" to three or more of these questions, we strongly encourage you to use one of the tools described on this page or to reach out to our support team. 99x0 is here to help, without judgement, 24 hours a day.
Need to Talk to Someone?
Our 24/7 English-language support team is trained to assist players who are concerned about their gambling. All conversations are handled with complete confidentiality. You can also request immediate account suspension during the conversation.
[email protected]Responsible Gaming Self-Check
Answer honestly — for your own benefit. No data is collected.
No Marketing to At-Risk Players
Players who have activated a time-out or self-exclusion are immediately removed from all promotional email and notification lists and will not receive bonus offers or re-engagement campaigns.
Proactive Monitoring
99x0 monitors player behaviour for patterns associated with problem gambling — such as rapid session escalation, large loss chasing, or sudden deposit surges — and may reach out proactively to offer support.
Staff Training
All 99x0 customer support staff complete responsible gaming awareness training. They are equipped to identify signs of distress, respond with empathy, and guide players to the appropriate tools or external support services.
Family and Guardian Support
If a family member or guardian is concerned about a loved one's gambling behaviour, they can contact us at [email protected]. We will take all such reports seriously and act swiftly to protect the player involved.
Keeping Minors Safe
99x0 operates a strict 21+ policy across all products and markets, including Bangladesh. Gambling is not suitable for anyone under the age of 21, and we take our responsibility to protect young people extremely seriously.
All new accounts are required to complete age verification before any financial activity is permitted. If we have reason to believe that a registered player is under 21, that account will be suspended immediately pending verification and any deposited funds will be returned.
We strongly recommend that parents and guardians who share devices with minors install parental control or web filtering software. The following tools can help block access to gambling websites on shared devices:
- Router-level content filtering (available via Grameenphone, Robi, Banglalink, and Teletalk home broadband settings)
- Parental control features built into Android and iOS devices
- Third-party filtering applications available from reputable software providers
- Safe Search and content restriction modes on major web browsers
21+ Only — Strictly Enforced
You Are Not Alone
Beyond the tools available on 99x0, there are several broader support resources that can help individuals and families dealing with gambling-related concerns. If gambling is significantly affecting your life, please consider reaching out to one or more of the following channels.
99x0 Player Support
Our dedicated support team is available 24 hours a day, 7 days a week via email at [email protected]. Whether you want to activate a self-exclusion, set limits, request an activity report, or simply talk through any concerns, our team is ready to assist in English without judgement.
National Mental Health Helpline (Bangladesh)
The Government of Bangladesh's National Mental Health Helpline is available to residents experiencing mental health challenges, including those related to compulsive behaviour and gambling. Reaching out to a trained counsellor can be an important first step toward recovery and stability.
Talk to Someone You Trust
Sometimes the most effective support comes from a trusted friend, family member, or colleague. Sharing your concerns openly with someone close to you in Dhaka, Chittagong, Sylhet, or wherever you are based can provide immediate emotional relief and help you take the next step toward healthier habits.
Ready to Play — Safely and Responsibly?
99x0 is here for Bangladeshi players who want great games and a safe environment. Set your limits, explore our FAQ, or head to the casino — but always play within your means.
21+ only. Gambling involves financial risk. Please play responsibly. If you feel gambling is becoming a problem, use the tools on this page or email [email protected].